Frequently Asked Questions
There is no fixed contract length, although at certain times of year we may prioritise longer-term bookings. You decide your arrival and departure date before arriving at Chester House. We then calculate the total agreement cost, and split it into monthly or termly payments that you pay by standing order.
Check in is from 12pm to 6pm on your chosen arrival date. A member of staff will greet you and give you a brief tour of the accommodation before showing you to your room.
Check out is at 10am on your chosen departure date. You will need to hand your room key into reception on your departure date.
Of course! All residents are welcome to spend the summer break at Chester House. Just speak to the accommodation team if you would like to extend your agreement.
Yes, we have WiFi throughout the building which is included in your fees. We have connection speed of up to 300 Mbps for the whole property.
We are now pleased to be able to allow guests back into the Chester House. For a small fee, residents can book an overnight guest to stay in their room using the sleepover form on the residents area of the website.
Guests must be at least 16 years old, and residents are required to be with their guests at all times. Guests must adhere to our policies, and residents are responsible for their guest’s welfare and behaviour at all times.
Our allocation policy allows for accommodation offers to be made to 16 – 25 year olds for new bookings, and to 16 – 30 year olds for any existing residents or those who have previously been residents at Chester House.
If you are under 18 you will be assigned a member of staff as your main point of contact. We recommend that under 18s applicants and their parent/guardian read our under 18’s policy if you are considering a stay at Chester House.
Yes, many people decide to put a small fridge in their rooms. You can also keep a kettle in your room, but no other cooking equipment is allowed.
As with all contracts, once it has begun, it is not possible to terminate the accommodation agreement early.